Shipping Policy

Thank you for shopping at Lindonoiva.com. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our Website. Please read this policy carefully to understand our shipping practices.

1. General Shipping Information

1.1 Delivery Locations

We ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not ship internationally.

1.2 Shipping Carriers

We partner with reliable carriers such as USPS, UPS, and FedEx to deliver your orders safely and efficiently.

1.3 Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, shipping method selected, and the weight and dimensions of the package. Promotional offers or free shipping may apply as specified on the Website.

2. Processing Time

2.1 Order Processing

Orders are typically processed within 3-5 business days, excluding weekends and holidays. Processing times may be extended during peak seasons or sales events.

2.2 Backordered Items

If an item in your order is on backorder, we will notify you promptly with an estimated restock date. You may choose to wait, modify your order, or request a cancellation.

3. Shipping Methods and Delivery Times

3.1 Standard Shipping

  • Estimated Delivery Time: 5-10 business days

  • Cost: $16.00

  • Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

3.2 Expedited Shipping

  • Estimated Delivery Time: 3-5 business days

  • Cost: $26.00

  • Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this information to monitor the status of your delivery.

5. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or international locations.

  • Hazardous materials or oversized items may be subject to additional restrictions or fees.

6. Lost or Damaged Shipments

6.1 Lost Shipments

If your order does not arrive within the estimated delivery window, please contact us at support@lindonoiva.com. We will work with the carrier to locate your package or provide a resolution.

6.2 Damaged Items

If your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged item and packaging in your email. We will evaluate the claim and provide a replacement or refund as appropriate.

7. Returns and Exchanges

For information about returning or exchanging items, please refer to our Return Policy.

8. Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@lindonoiva.com

  • Address: Unit 08, 10th Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou City, Jiangsu Province, China

Thank you for choosing Lindonoiva.com. We appreciate your business and are committed to providing a seamless shipping experience!